Shipping policy

Shipping Policy

Last Updated: August 2026

At Hotlion, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed after payment confirmation.

  • Order processing time: 1-3 business days
  • Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please ensure your shipping address is correct before completing your purchase. Hotlion is not responsible for delays caused by incorrect or incomplete address information.

2. Shipping Methods & Delivery Times

We currently provide shipping services within the United States.

Express Shipping

Delivery Time: 2-3 Business Days

Shipping Fee: $15.00

Express shipping provides faster delivery for customers who need their orders sooner.

Standard Shipping

Delivery Time: 5-8 Business Days

Shipping Fee:

  • $7.99 for orders under $79
  • Free Standard Shipping for orders $79 and above

3. Shipping Destinations

Currently, Hotlion ships orders to addresses within the United States.

We do not ship to P.O. Boxes or restricted delivery addresses unless otherwise stated.

4. Tracking Your Order

After your order has been shipped, a tracking number will be sent to your email.

You can use the tracking number to check your order status.

Please allow 24-72 hours for tracking information to update after shipment.

5. Delivery Delays

While we do our best to ensure timely delivery, shipping times may be affected by factors beyond our control, including:

  • Weather conditions
  • Carrier delays
  • Holidays
  • Customs processing
  • Incorrect shipping information
  • Unexpected transportation issues

Hotlion is not responsible for delays caused by shipping carriers or external circumstances.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos or videos of damaged items (if applicable)

Our customer support team will review your request and provide assistance.

7. Address Changes

If you need to update your shipping address, please contact us within 24 hours after placing your order.

Once an order has been processed or shipped, we may not be able to modify the delivery address.

8. Contact Us

If you have any questions about your shipment, please contact us:

Hotlion

📧 Email: support@hotlion.shop

📍 Address: 796b Howard Ave, Biloxi, MS 39530

Thank you for shopping with Hotlion. We appreciate your trust and are committed to delivering quality products and service.