Refund policy

Return & Refund Policy

Last Updated: August 2026

At Hotlion, customer satisfaction is our top priority. We want you to love every item you purchase from us. If you are not completely satisfied with your order, we are happy to assist you with a return or refund request according to the policy below.

1. Return Eligibility

We accept returns within 30 days after you receive your order.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.
  • Items must include original packaging and tags (if applicable).
  • Customers must provide proof of purchase (order number or email confirmation).

The following items cannot be returned:

  • Items that have been worn, washed, damaged, or altered.
  • Items without original packaging.
  • Clearance or final sale items.
  • Gift cards.

2. Return Process

To request a return, please contact our customer support team:

📧 Email: support@hotlion.shop

Please include:

  • Your order number
  • Reason for return
  • Photos of the item (if the item is damaged or defective)

Our team will review your request and provide return instructions within 2 business days.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged.
  • The wrong item was shipped.
  • The product has a manufacturing defect.

For approved returns due to customer preference (such as size, color, or personal reasons), the customer will be responsible for return shipping fees.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you about the refund approval.

If approved:

  • Refunds will be processed within 5-7 business days.
  • The refund will be issued to your original payment method.
  • Shipping fees are non-refundable unless the return is caused by our error.

Please note that your bank or credit card company may require additional processing time before the refund appears on your statement.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos or videos showing the issue

We will review the case and provide a replacement or refund solution.

6. Order Cancellation

Orders can be canceled within 24 hours after purchase.

After 24 hours, your order may already have been processed or shipped, and cancellation may no longer be possible.

7. Exchanges

We currently do not offer direct exchanges.

If you need a different size or style, please return your original item according to our return policy and place a new order.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Hotlion

📧 Email: support@hotlion.shop

📍 Address: 796b Howard Ave, Biloxi, MS 39530

Thank you for shopping with Hotlion. We appreciate your trust and support.